Refund policy

30-day returns. We want you to love your curls. If you're not completely satisfied, you may return your item within 30 days of delivery for a full refund of the product price.

Conditions. To be eligible, your item must be in its original condition — gently used is fine, but it should be clean and include the original packaging and all accessories (pouch, cable, clips, comb). Please keep your order confirmation as proof of purchase.

How to start a return. Email us at contact@suelune.com with your order number and the reason for the return. We'll reply with simple instructions and a return address. Please do not send items back before contacting us.

Refunds. Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear.

Exchanges. The fastest way to get a different item is to return the original and place a new order once your refund is confirmed.

Return shipping. If the return is due to our error or a defective product, we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.

Warranty. Your Suelune curler is covered by a 1-year limited warranty against manufacturing defects. If your device stops working as intended within one year, contact us at contact@suelune.com and we'll repair or replace it free of charge.

Non-returnable items. Gift cards and final-sale items (if marked) are not eligible for return.

Damaged or wrong items. If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo and your order number, and we'll make it right at no cost to you.